Shipping policy
1. Order Processing & Dispatch
All orders are processed within 2 business days. Orders placed over the weekend or on New Zealand public holidays will be dispatched on the next business day. During high-volume periods or sales, please allow an additional 3 -4 business days for dispatch.
All orders are processed within 2 business days. Orders placed over the weekend or on New Zealand public holidays will be dispatched on the next business day. During high-volume periods or sales, please allow an additional 3 -4 business days for dispatch.
2. Shipping Rates & Delivery Timeframes (New Zealand)
We offer tracked shipping via [NZ Couriers / CourierPost / Post Haste]. Delivery timeframes vary by region:
We offer tracked shipping via [NZ Couriers / CourierPost / Post Haste]. Delivery timeframes vary by region:
- Standard Urban Delivery: 3 - 5 working days
- Rural Delivery (RD): 4 - 6 working days (Cost:
- Local Pickup: N/A
3. International Shipping
We currently ship to Australia and select international destinations.
We currently ship to Australia and select international destinations.
- Australia: 6 –10 working days via [DHL / NZ Post International
- Rest of World: 7–14 working days
- Note: International customers are responsible for any local customs duties, taxes, or import fees applied by their destination country.
4. Tracking Your Order
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking link. Please allow up to 24 hours for the tracking information to update on the courier's system.
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking link. Please allow up to 24 hours for the tracking information to update on the courier's system.
5. Authority to Leave (ATL) & Delivery Issues
By default, all parcels require a signature upon delivery. If you choose an 'Authority to Leave' (ATL) or unattended delivery, REALACTIVE is not liable for any parcels that are stolen, damaged, or lost after the courier drops off the package.
By default, all parcels require a signature upon delivery. If you choose an 'Authority to Leave' (ATL) or unattended delivery, REALACTIVE is not liable for any parcels that are stolen, damaged, or lost after the courier drops off the package.
6. Incorrect Addresses & Delays
Please ensure your shipping address is correct at checkout. If an incorrect address is provided and the parcel is returned to us, you will be responsible for the cost of re-shipping. Please note that courier delays can occasionally occur due to extreme weather or transport disruptions, which are outside of our control.
Please ensure your shipping address is correct at checkout. If an incorrect address is provided and the parcel is returned to us, you will be responsible for the cost of re-shipping. Please note that courier delays can occasionally occur due to extreme weather or transport disruptions, which are outside of our control.